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AS9003 Quality Manual

Table of Contents - Click here for PDF demo - opens in new tab

Section 1: Welcome
Section 2: Company Vision and Governing Policies
Section 3: Scope, Exclusions and Definitions
Section 4: Quality Management System
Section 5: Management Responsibility
Section 6: Resource Management
Section 7: Product Realization
Section 8: Measurement, Analysis, and Improvement
Appendix A: Processes and Applicable AS9003 Clauses
Appendix B: Processes and Applicable Documents
Appendix C: Outsourced Processes
Appendix D: Quality Objectives
Appendix E: Identification of Key Product Realization Processes

Section 1: Welcome

The Company is a developer and manufacturer of INSERT TEXT HERE

The Company has provided INSERT TEXT HERE

The Company also provides INSERT TEXT HERE

The Company currently has INSERT TEXT HERE

The Company has always applied high quality standards as guidelines for its processes and operations but has revised its systems to fully comply with ISO 9001 and AS9003.

The Company is dedicated to the principle of maintaining the highest levels of quality and integrity in communicating with people inside and outside of its business operation.

Insert Co Photo
if desired
We invite you to see our quality system in action. To arrange a visit, contact us at:
Your Company Name
Address
Phone
Email
Website: www.yourcompany.com

Section 2: Company Vision and Governing Policies

...

Section 3: Scope, Exclusions and Definitions

Scope
3.1 Scope

The Company's quality management system applies to all employees within all functional areas of the Company's business operation. The Company's scope of business is defined as follows:

Manufacturer of INSERT TEXT HERE

NAICS code: (Your code)

SIC Code: (Your code)

3.2 Exclusions

The Company cites no exclusions to ISO 9001 or AS9003 standards.

NOTE: The Company has fully implemented ISO 9001 and AS9003 with the intent of certification to both standards. This manual is intended for verification of compliance to ISO 9001 and AS9003.

3.3 Definitions and Conventions
Unless otherwise noted, the Company applies the definitions of key terms according to ISO 9001, AS9003 and Definitions and Abbreviations Procedure.

Subordinate or external documentation is referenced in Bold Italics.

Section 4: Quality Management System

4.1 General Requirements

The Company's quality system is fully documented and implemented and is maintained as needed to meet the requirements of our Company vision and governing policies.

The Company has adopted a process-oriented method of management. This approach emphasizes the importance of:

a)...
b)...
c)...
d)...

For each process identified in use by the Company, the sequence and interaction of processes has been determined and the process is controlled by way of...

The following are the processes in use by the Company.

  • ...

Every process has at least one QMS Procedure that defines it in greater detail and many procedures include a process map. These process maps define...

The relationship between the listed processes and their applicable AS9003 clauses is shown in Appendix A and applicable documentation is shown in Appendix B.

Outsourced processes and their controls are defined in Appendix C.

4.2 Documentation Requirements

The Company maintains all required documentation to effectively sustain its quality management system. All Managers are responsible for...

The quality system documentation is comprised of a hierarchy of documents that flow from this Quality Manual. All documents support and enhance the primary mandates of the Corporate Vision and Governing Policies as defined in Section 2.

4.2.1 Quality Manual
The primary purpose of the Quality Manual and QMS Procedures is to describe and document the Quality Management System in place at the Company and to...

Copies of the manual are controlled according to the Control of Documented Information Procedure. Uncontrolled copies may...

This Quality Manual has been developed by top management to define the quality system processes and policies in use by the Company. It is meant to be used by employees as the primary source of official Company quality policies. This manual is accessible to Customers, regulatory authorities and third parties that wish to verify the Company's quality management system. Externally distributed copies...

Additional procedures and work instructions have been developed to further clarify specific instructions for the execution of these procedures. Where subordinate documents are referenced, they are shown in bold italics.

4.2.2 Control of Documents
Documents are controlled so that the information on them is...

The controls for documents are defined in the Control of Documented Information Procedure.

...

4.2.3 Control of Records
Records are controlled to provide evidence of conformity to requirements. Records that are subject to control are maintained according to the Control of Documented Information Procedure.

The Company has developed a secure web-based document portal that allows authorized users to access documents anywhere in the world via internet as well as throughout the facilities via intranet. Only the latest approved versions of documents are available through the internet and intranet portals.

Section 5: Management Responsibility

5.1 Management Representative
The Quality Manager has been assigned the role of Quality Manager. The Quality Manager is responsible for...

The Quality Manager is responsible for... The Quality Manager has the responsibility and authority to... In addition, the Quality Manager ensures the promotion of awareness of Customer requirements throughout the organization.

The organizational chart below defines the basic management structure of the Company. In all cases, the appropriate person has been granted both the responsibility and authority for their position's duties, which are further defined in the Responsibilities and Authorities Procedure.

All employees are empowered to request corrective or preventive action to prevent the occurrence of nonconformities relating to product, process or the Quality Management System. The Quality Manager oversees this effort and makes sure that...

Organization Chart...

Section 6: Resource Management

6.1 Human Resources
The Company's employees are selected, trained and evaluated to ensure that those personnel performing work affecting process or product requirements are...

The process is defined in the Training Procedure.

6.2 Work Environment

The Company has determined and provides the basic work environment requirements needed to achieve conformity to product requirements. The work environment is...

For more on management's control over the work environment see the Management Process Procedure.

6.3 Corrective Maintenance

The Company utilizes corrective maintenance and skilled maintenance personnel to ensure the ongoing performance of process equipment. No preventive maintenance action is performed unless...

The Facilities Manager ensures the ongoing maintenance of the facilities. IT resources are overseen by the IT staff, reporting to the Facilities Manager.

Section 7: Product Realization

7.1 Planning of Product Realization
In planning the processes for product realization, management has ensured that the processes are consistent with the requirements of the other processes within the quality system. Product realization processes include the following procedures:

For each process, quality objectives have been established. At times, additional quality objectives and measurements may be set for a given product; in such cases,...

7.1.1 Configuration Management
The configuration of products is controlled through advanced configuration management techniques that have been built upon the requirements of ISO 10007 and MIL-STD-973. Configuration management is conducted according to the Configuration Management Procedure.

7.2 Customer-Related Processes

7.2.1 Determination of Requirements
The Company captures all contractual and special requirements of the Customer as well as any necessary and unstated requirements and applicable statutory or regulatory requirements as part of the Proposal Development and Contract Review process. The process also defines...

This process is defined in the Proposal Development and Contract Review Procedure.

7.2.2 Review of Requirements
Once contractual and special requirements are captured they are... The process is defined in the Proposal Development and Contract Review Procedure.

The order of precedence of order-specific documentation is as follows unless otherwise directed by Customer requirements:

  1. ...

7.3 Design and Development
This requirement is not applicable.

7.4 Purchasing
Purchasing is treated as a process within the Company's quality system. The Company accepts responsibility for the quality of products that are purchased from Suppliers including Customer designated sources. The Company does not use...

The process is fully defined in the Purchasing Procedure.

7.4.1 Purchasing Process
The purchasing process ensures the Company...

7.4.2 Purchasing Information
Purchase orders are used to transmit the Company's requirements to Suppliers.

7.4.3 Verification of Purchased Product
Incoming materials are inspected to ensure they meet requirements before use and as a means of monitoring ongoing Supplier quality. The process is defined in the Receiving Procedure.

7.5 Production

7.5.1 Control of Production
The Company plans and carries out processes for product realization according to section 7.1 of this manual. In general, this includes assurances that:

  • ...
  • ...
  • ...
  • ...
  • ...
  • ...
  • ...
  • ...
  • ...
  • ...

In-process inspection is conducted according to work instruction or other controlled document to verify product conformity to requirements on an ongoing basis. The Quality inspector...

These activities are fully defined in the Production Procedure.

7.5.1.1 Production Process Verification
Production operations are performed according to documentation developed by Responsible Authorities. The work instruction, drawings and other documents define...

These activities are fully defined in the Production Procedure.

First Article Inspection (FAI)
When required by purchase order or Customer specification, a First Article Inspection (FAI) will be performed. The FAI is...

7.5.1.2 Control of Production Process Changes
Only the Configuration Control Board can approve changes to production processes. The Company will identify and obtain Customer and/or regulatory authority approval for changes when required.

The results of changes to production processes are...

These activities are fully defined in the Production Procedure and Configuration Management Procedure.

7.5.2 Identification and Traceability
All products are identified throughout their life cycle as defined in the Production Procedure. Other identification and traceability requirements are...

7.5.3 Preservation of Product
According to contractual directives, instructions are detailed in the applicable job documentation for... General rules are defined in the Production Procedure and Shipping Procedure.

7.6 Control of Monitoring and Measuring Equipment
All measuring and test equipment instruments and devices used to determine an item's conformance to specified requirements are...

The controls for such equipment and calibration activities are defined in the Calibration Procedure.

Section 8: Measurement, Analysis, and Improvement

8.1 Monitoring and Measurement of Product
To ensure the conformance of product to requirements, monitoring and measurement is conducted throughout the product's lifecycle. These checks occur...

Inspection methods may include but are not limited to:...

Inspection by statistical sampling is applied, as appropriate and when specified in receiving, in-process and final inspection. Sampling plans are used when tests are destructive or when...

Applicable MRB members can release supplies...

8.1.1 Inspection Documentation
The engineering drawing or other technical documentation and identified critical items including key characteristics provide the requirements for all deliverable products. In all cases, this must include...

Required inspections, test steps and measuring equipment are defined in various documents depending on the nature of the product or order. These include...

Various inspection records are used to record the results of inspections and tests along with any nonconforming measurements. Records are in a form that is suitable to the method of operation. The required record to use is... Records are controlled according to the Control of Documented Information Procedure.

8.1.2 Incoming Inspection (Receiving)
Receiving is treated as a process within the quality system and is defined in the Receiving Procedure.

Incoming materials are inspected to...

8.1.3 In-Process Inspection
In-process inspections are conducted during production to ensure ongoing quality of work. These may be done...

8.1.4 Final Inspection
Once all operations are complete, supplies must be submitted to Quality for a final inspection and to determine...

8.2 Control of Nonconforming Product
All deliverable supplies that are found to be nonconforming against specified requirements are...

See the Control of Nonconformities Procedure and Corrective Action Procedure.

8.3 Corrective Action
The Company has implemented and maintains a robust system for identifying and reporting nonconformities requiring corrective action. These nonconformities can be related to product, processes or other criteria. Such reports result in...

This process is defined in the Corrective Action Procedure.

8.4 Internal Audit
Internal quality audits are conducted to ensure ongoing compliance with requirements of the Company's policies and procedures. This is accomplished by...

The internal audit process is defined in the Internal Auditing Procedure.

Appendix A: Processes and Applicable AS9003 Clauses

...

Appendix B: Processes and Applicable Documents

...

...

...

Appendix C: Outsourced Processes

The following processes are outsourced and controlled as indicated:

  • ...
  • ...
  • ...

When the Company provides supplies for outside processing, such as acceptance testing, the work is performed under the following controls:

  • ...
  • ...
  • ...
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Appendix D: Quality Objectives

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...

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APPENDIX E: Identification of Key Product Realization Processes

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REVISION HISTORY AND APPROVAL RECORD

Quality System Procedure
AS9003 QUALITY MANUAL
Rev: Orig (EO #1)

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